Shipping policy

At Andaman Isle, each piece is handcrafted and made-to-order with exceptional care. This shipping policy outlines our delivery process, responsibilities, and customer obligations to ensure a seamless experience.

1. Production Timeline

All products are made-to-order. We do not carry ready stock.

  • Production timelines typically range between 8 to 16 weeks, depending on the complexity of the item and current workshop capacity.

  • You will receive periodic updates as your order progresses through the stages of craftsmanship, finishing, and quality check.

2. Dispatch and Delivery

  • Once production is complete and the item has cleared final quality checks, it will be packed and dispatched through one of our trusted logistics partners.

  • Orders are typically dispatched within 3 to 5 business days after production is complete.

  • You will receive tracking details or contact information for the logistics partner once the order has shipped.

3. Shipping Charges

  • Shipping charges are calculated based on the size, weight, and delivery location of the order.

  • Charges will be communicated and confirmed at the time of order confirmation.

  • If the delivery requires special handling—such as manual lifting, stair access without a lift, or vehicle restrictions—additional charges may apply.

4. Delivery Scope and Limitations

  • Delivery is limited to the ground-floor doorstep only. This means we are responsible only for drop-off at your building entrance or property gate.

  • We do not provide installation, unpacking, or movement of furniture within your premises, including carrying items to specific rooms, floors, terraces, or interior locations.

  • If internal shifting or assembly is required, it must be arranged by the customer. In select locations, we may assist in connecting you with local service providers on request.

5. Unboxing and Inspection

  • All customers are required to record a full unboxing video (one continuous shot from opening the packaging to full product visibility).

  • Any damage, defect, or shortage must be reported within 48 hours of delivery by emailing hello@andamanaisle.com, along with:

    • The unboxing video and clear supporting photographs

    • Order ID or invoice details

  • Items must be retained in their original packaging if a return, replacement, or inspection is required.

6. Remote and Non-Serviceable Locations

  • Deliveries to remote or restricted-access areas may experience longer transit times or attract additional freight charges.

  • If your location is deemed non-serviceable, we will:

    • Offer delivery to the nearest serviceable hub, or

    • Refund the order if production has not commenced

7. Missed Deliveries and Reattempts

  • If delivery fails due to an incorrect address, customer unavailability, or access restrictions (e.g. narrow passages, staircases, gated communities without access permissions), re-delivery charges will apply.

  • If repeated attempts are unsuccessful, the product may be returned to origin, and the cost of both deliveries will be borne by the customer.

8. Delays and Force Majeure

We aim to adhere to committed timelines, but delays may occasionally arise due to:

  • Material shortages or production slowdowns

  • Festival backlogs, transport delays, or labor strikes

  • Adverse weather or force majeure events

We will communicate any such delays as they occur and appreciate your patience during these rare situations.

9. Returns and Refunds

Please refer to our complete Refund & Return Policy for terms regarding damage, eligibility, and timelines.