Refund policy

At Andaman Isle, each piece of furniture is made-to-order and handcrafted with great care, precision, and customization. As such, we maintain a strict policy to ensure fairness while protecting the craftsmanship involved.

1. Return Eligibility

• Returns are accepted only in the case of:
  

• Items received in damaged, defective, or incorrect condition.
  

• A return request must be initiated within 48 hours of delivery by emailing hello@andamanaisle.com with:
  

• Clear unboxing photos and videos
  

• Order details and invoice copy
  

• Return requests raised after 48 hours of delivery will not be accepted under any circumstances.
  

2. Exchange Policy

• If eligible, we may offer:
  

• A replacement of the same item
  

• Or store credit (valid for 3 months)
  

• Customised pieces—including those with specific dimensions, finishes, fabrics, or materials—are strictly non-exchangeable, unless damaged during transit and proven at the time of unboxing.
  

3. Conditions for Return Approval

• The product must be unused, undamaged, and returned in the original packaging along with all components and tags.
  

• Our team will conduct a thorough inspection once the item is received.
  

• Approval or rejection of the return will be at the sole discretion of Andaman Isle.
  

4. Refunds (If Applicable)

• Refunds, if approved, will be processed within 7 business days after inspection.
  

• Refunds will be made to the original method of payment or via NEFT/IMPS for bank transfers.
  

• Original shipping costs are non-refundable.
  

• In case of partial damage or cosmetic wear due to mishandling or incorrect installation, only repair support or store credit may be offered—not a full refund.
  

5. Return Shipping Responsibility

• The customer will bear the entire freight cost of return shipping unless:
  

• The product was delivered damaged (with supporting unboxing evidence).
  

• Or the wrong item was sent.
  

• Andaman Isle is not responsible for damage during reverse transit if the item is not properly repacked.
  

6. Non-Returnable Items

• The following are strictly non-returnable:
  

• Customised products (non-standard sizes, colors, finishes, fabrics).
  

• Items assembled or used after delivery.
  

• Clearance or discounted items.
  

• Items damaged due to improper care, misuse, or modifications made after delivery.
  

7. Damage Reporting Clause

• Any damage or defect must be:
  

• Reported at the time of delivery (via unboxing video/photos).
  

• Courier’s receipt must be signed as “Damaged on Delivery” if visible damage is noticed.
  

• Claims without visual proof or signed courier remarks will not be entertained.